Return & Exchange Policy

At thetinystitch, customer satisfaction is our priority. We strive to ensure that every product delivered meets the highest standards of quality. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Return Policy

All the Items at Tiny Stitch store are strictly not returnable as each and every order is specially curated for every customer. We urge every customer to be 100% sure before placing their order and making any payment.

Exchange Policy

A Product is eligible for exchange only under following conditions:

  • Exchange requests must be submitted within 3 days of delivery.
  • Unboxing video of the product is needed to process the exchange.
  • If a wrong size is delivered to the customer.
  • If the product does not match the ordered product.
  • If the product is defected in terms of fabric and trims attached.
  • Exchanges are subject to stock availability.
  • If the requested size or product is unavailable, store credit or a refund may be offered at our discretion.

Exchange Process

To initiate an exchange:

  • Contact our customer support team.
  • Provide your order number and reason for exchange.
  • Share images and unboxing video if the product is damaged, defective, or incorrect.
  • Our team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • Please notify us within 48 hours of delivery with supporting photographs.
  • After verification, we will arrange a replacement or refund as applicable.

Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.

Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect item, return shipping charges will be borne by thetinystitch.


Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, customers may follow the return process after delivery, if eligible.


Important Notes

  • Thetinystitch reserves the right to refuse returns that do not meet the conditions outlined in this policy.
  • Refunds, exchanges, and returns are subject to verification and approval.
  • Policies may be updated without prior notice.

Contact Us

For return and exchange assistance, please contact:

thetinystitch

Website: https://thetinystitch.com/

Email: support@thetinystitch.com

Business Hours:
Monday – Saturday, 10:00 AM – 7:00 PM